Shipping
- Canada: 3,50$ CAN, regardless of the amount of the order
- France: 9$ CAN (no tuber or root can be shipped out of Canada by law)
- United States: 6$ CAN (no tuber or root can be shipped out of Canada by law)
Methods of Payment
You do not need to register as a user to complete an order. You can pay using:
- Paypal
- e-Transfer (money transfer via e-mail)
- Cheque
If you pay by e-Transfer or cheque, we will wait for the payment to go through or for your cheque to be received and cashed before preparing the order.
Taxes
Our company is registered for the federal and provincial taxes. We are therefore obligated to charge taxes on every purchase.
Delay for Orders Paid Online
We will process your order within 72 business hours of payment reception. Shipping time should be added to this delay; Canada Post usually takes between 2 to 3 days.
We mail our commands with Post Canada. Unfortunately, we cannot we have no control over the hour of delivery and cannot accommodate special requests.
Germination Rate and Warranty
In order to provide quality seeds, we test the germination rate of all of our varieties at each harvest. We guarantee a germination rate of at least 80%, unless low germination rate is a characteristic of the plant (nettle for example has a low germination rate in nature).
It is important to keep in mind that some seeds are harder to bring to germination than others; some varieties can germinate randomly, or require a specific treatment such as cold stratification or hot water soaking. Each variety comes with a cultural information sheet where this additional information can be found.
If, despite following these instructions, the seeds still do not germinate, we will gladly refund you or provide a new seed package free of charge.