Shipping and warranty
Delivery
We try to prepare online orders as quickly as possible. The time it takes may vary according to the time of the year and the amount of orders we are receiving at that moment.
it usually takes 3 to 5 business days after payment. Canada Post usually takes 2 to 4 business days to deliver our orders. Delivery has occasionally been a little slower since the start of the COVID-19 pandemic, but it is still overall fairly fast.
We use Canada Post to ship our orders. Unfortunately, we have no control over the hour at which the delivery is made, and we cannot accept special requests.
Canada: 3,95$ CAN, regardless of the order size.
France: 10$ CAN (no root or tubers can be sent out of Canada by law)
United States: 9$ CAN (no root or tubers can be sent out of Canada by law)
Germination rate and guarantee
In order to provide quality seeds, we test the germination rate of each of our varities after each harvest. We can therefore guarantee a germination rate over 80%, except for some varieties known to naturally have a lower germination rate (for example nettle, which has a low germination rate in the wild).
It is important to keep in mind that some seeds are harder to get to germinate than others; some might have random germination, others might require a special treatment such as cold stratification or hot water soaking in order to obtain a good germination rate. All this information is provided in the variety’s cultivation information sheet.
If, after following these instructions your seeds are still not germinating sufficiently, we will gladly refund you or send another seed packet at no additional fee.
Payment methods
We use Stripe to process payments. It is a safe and reliable platform. We cannot accept payments by cheque or e-transfer. We do not accept phone orders.
***We are a registered business at the provincial and federal levels. We are therefore obligated to charge taxes on every purchase.